Returns

Best Trophies – Return & Refund Policy

At Best Trophies, we’re committed to delivering top-quality products that help you celebrate achievements and special moments. If your order isn’t quite right, we’re here to help make it right.

📦 Returns & Exchanges

We gladly accept returns and exchanges for both defective and non-defective products.

• Product Condition: Items must be in new and unused condition.

• Return Window: You must contact us within 7 days of receiving your order.

• Return Method: Returns are made by mail. A free return label is included in the original package.

• Restocking Fees: No restocking fees apply.

• Refund Processing Time: Refunds will be processed within 7 days after the returned item is received and inspected.

🔍 Inspecting Your Order

Please inspect your order within 7 days of delivery to ensure:

• The correct items have been delivered.

• All products are in pristine condition.

• The engraving, artwork, or text matches the final proof you approved.

If anything is incorrect or damaged, don’t worry — we’re ready to help.

🚨 If You Receive a Damaged Product

If your item(s) arrive damaged, contact our Customer Care Team immediately. We will:

• Request photographs of the damaged item(s) and packaging.

• Work with you to determine if a replacement is needed.

• Provide return instructions if the product must be sent back (at no cost to you).

• Handle the claim process with our courier (e.g., UPS) on your behalf.

✏️ If Your Text or Artwork is Incorrect

If the engraving or artwork does not match the proof you approved:

• Contact your Customer Care Representative right away.

• We will review the final approved proof and work with you to resolve the issue quickly and collaboratively.