Return & Refund Policy
Best Trophies – Return & Refund Policy
At Best Trophies, we’re committed to delivering top-quality products that help you celebrate achievements and special moments. If your order isn’t quite right, we’re here to help make it right.
📦 Returns & Exchanges
We gladly accept returns and exchanges for both defective and non-defective products.
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Product Condition: Items must be in new and unused condition.
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Return Window: You must contact us within 7 days of receiving your order.
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Return Method: Returns are made by mail. A free return label is included in the original package.
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Restocking Fees: No restocking fees apply.
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Refund Processing Time: Refunds will be processed within 7 days after the returned item is received and inspected.
🔍 Inspecting Your Order
Please inspect your order within 7 days of delivery to ensure:
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The correct items have been delivered.
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All products are in pristine condition.
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The engraving, artwork, or text matches the final proof you approved.
If anything is incorrect or damaged, don’t worry — we’re ready to help.
🚨 If You Receive a Damaged Product
If your item(s) arrive damaged, contact our Customer Care Team immediately. We will:
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Request photographs of the damaged item(s) and packaging.
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Work with you to determine if a replacement is needed.
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Provide return instructions if the product must be sent back (at no cost to you).
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Handle the claim process with our courier (e.g., UPS) on your behalf.
✏️ If Your Text or Artwork is Incorrect
If the engraving or artwork does not match the proof you approved:
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Contact your Customer Care Representative right away.
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We will review the final approved proof and work with you to resolve the issue quickly and collaboratively.
