Return & Refund Policy

Best Trophies – Return & Refund Policy

At Best Trophies, we’re committed to delivering top-quality products that help you celebrate achievements and special moments. If your order isn’t quite right, we’re here to help make it right.

📦 Returns & Exchanges

We gladly accept returns and exchanges for both defective and non-defective products.

Product Condition: Items must be in new and unused condition.
Return Window: You must contact us within 7 days of receiving your order.
Return Method: Returns are made by mail. A free return label is included in the original package.
Restocking Fees: No restocking fees apply.
Refund Processing Time: Refunds will be processed within 7 days after the returned item is received and inspected.

🔍 Inspecting Your Order

Please inspect your order within 7 days of delivery to ensure:

The correct items have been delivered.
All products are in pristine condition.
The engraving, artwork, or text matches the final proof you approved.

If anything is incorrect or damaged, don’t worry — we’re ready to help.

🚨 If You Receive a Damaged Product

If your item(s) arrive damaged, contact our Customer Care Team immediately. We will:

Request photographs of the damaged item(s) and packaging.
Work with you to determine if a replacement is needed.
Provide return instructions if the product must be sent back (at no cost to you).
Handle the claim process with our courier (e.g., UPS) on your behalf.

✏️ If Your Text or Artwork is Incorrect

If the engraving or artwork does not match the proof you approved:

Contact your Customer Care Representative right away.
We will review the final approved proof and work with you to resolve the issue quickly and collaboratively.